Hotel Albatros AG, located at Steinmattstrasse 93, 3920 Zermatt, Switzerland, and registered under VAT number CHE-115.314.956 (hereinafter referred to as "Hotel Albatros," "we," "us," or "our"), is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information. By visiting our website, you accept the practices described in this Privacy Policy.

1. Information We Collect We may collect various types of personal information, including but not limited to:

• Contact Information: Your name, email address, telephone number, and postal address.
• Reservation Information: Details related to your reservations, including check-in and check-out dates, room preferences, and special requests.
• Payment Information: Credit card details, billing address, and other payment information.
• Communication: Information related to your inquiries, requests, and interactions with us, whether through email, phone, or our website.
• Website Usage: Information regarding your interactions with our website, such as browsing history, IP address, and device information.

1. Use of Information We may use your personal information for various purposes, including:

• Processing Reservations: To facilitate and manage your reservations.
• Communication: To respond to your inquiries, send confirmation emails, and provide information related to your stay.
• Marketing: To keep you informed about our services, promotions, and offers, unless you choose to opt out.
• Legal Obligations: To comply with applicable laws, regulations, or legal requests.

1. Data Retention We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

2. Disclosure of Information We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties, such as service providers, who assist us in operating our website or providing services to you.

3. Security We implement a variety of security measures to safeguard your personal information. We use encryption technology to protect sensitive data during transmission, and we restrict access to your information within our organization.

4. Cookies Our website may use cookies to enhance your user experience. You can adjust your browser settings to refuse cookies; however, this may limit your access to certain features on our website.

5. Your Rights You have the right to access, correct, or delete your personal information. If you wish to exercise any of these rights or have questions regarding your data, please contact us using the information provided below.

6. Changes to Privacy Policy We reserve the right to modify this Privacy Policy at our discretion. The updated Privacy Policy will be posted on our website with the effective date.

7. Contact Us If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Hotel Albatros AG

Steinmattstrasse 93,

3920 Zermatt, Switzerland

Email: reception@hotel-albatros.ch

Phone: (+41) 27 966 80 60

We appreciate your trust in us and are committed to protecting your privacy as we provide you with exceptional service during your stay at Hotel Albatros.